1st Line Support Apprenticeship

London (Central), London (Greater)
£200 per week
23 Mar 2018
20 Apr 2018
Apprenticeship Level
3 - Advanced Apprenticeship
Full Time
Apprenticeship Qualification
Apprenticeship Standard

Are you interested in establishing a career in the fast paced, ever changing IT industry? If so, the below opportunity might be just what you are looking for!

Job Description

Intequal, in partnership with the Microsoft Apprenticeship Programme, are offering this exciting opportunity to embark on a career as a 1stLine Support apprentice.

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through online learning and practical experience. These qualifications are highly respected and sought after and the skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible chance at starting your professional career in the industry.

Job Role

The company require a proactive IT Technician with an aptitude for communication and interest in Microsoft infrastructure technologies such as Windows.

Quickly assimilating new technologies, being able to apply what is learnt and showing a genuine enthusiasm for the technology are critical to this position’s success.

This role will initially involve supporting the company’s internal systems and those of external users, having direct communication with clients and providing both remote and onsite support

Responsibilities for the successful candidate will include undertaking 1st line telephone and remote support to clients (including site visits), performing regular maintenance checks for clients remotely, logging details of all work and issues in the appropriate systems, assisting customers with their queries to the best of ability in a professional and courteous manner, escalating issues if needed and being willing to find solutions to all queries addressed.

As a Microsoft IT Apprentice you will be required to:

ØLearn how to support internal systems, including Active Directory and Exchange.

ØBecome a valued part of the IT Support team.

ØLearn how to provide technical support to marketing channels and activities.

ØAssist in customer projects and support activities as skills allow.

ØGain on the job experience and be able to utilize the skills you have gained over the duration of your apprenticeship.

ØHelp the existing staff, and the other sub-contractors we partner with, to deliver the IT Support services to our clients.

ØLearn how to handle telephone support calls as well as incoming Helpdesk emails.

ØManage the Helpdesk system, ensuring all calls are handled within appropriate timescales.

ØWork on resolving the first line support where capable, and work with more experienced staff to help resolve more complex issues.

ØHelp clients using (predominantly) Microsoft operating systems and applications, so a good understanding of these would be very useful.

ØUpdate company systems.

About the Company

You will be working in a company that specializes in offering managed IT support services to companies across London and home counties.

Qualifications & Skills Required

The company require a bright, enthusiastic and hard-working individual with a genuine desire to learn and to build a career within the IT industry. You must have a friendly personality, be able to work as part of a team and provide excellent customer service. The company are looking for someone with a positive, can-do attitude from someone who isn’t afraid to ask questions.

To be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least.

You will have excellent communication skills and a brilliant telephone manner.

You will have a positive outlook.

You will be willing to work hard and eager to learn.

An interest in IT is mandatory.

Training Provided

You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including Cloud Technologies and Network Fundamentals. This will extend also business processes and project management. You will also have the opportunity to gain some globally recognised Microsoft certifications.


Location                                               EC3M, London

Working Hours                                 Monday to Friday, 9.30am-5.30pm (45 mins. lunch break each day)

Wage                                                    £200 per week, £10400 per annum

We process all applications received and contact candidates ASAP so please keep an eye out for a phone call from one of our team on an 02392 number. If you miss a call, we will send you an email.